Troubleshooting

Below is a list of potential problems with each operating system and how to fix them.

If you encounter a problem that is not mentioned below, please submit an issue on GitHub so that the developers can work on the problem and others can help you with a solution.

If you have a solution to a problem that is not listed below, we appreciate your help in improving this section by clicking the Edit on GitHub button at the top of this page.

Windows

Problem	Cause	Solution
The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix the issue	Newer systems no longer ship with these DLLs	Download and install the Microsoft Visual C++ 2015 Redistributable Update 3 RC.
The code execution cannot proceed because VCRUNTIME140.dll was not found. Reinstalling the program may fix the issue	Newer systems no longer ship with these DLLs	Download and install the Microsoft Visual C++ 2015 Redistributable Update 3 RC.
The code execution cannot proceed because Qt*.dll was not found. Reinstalling the program may fix the issue	You did not unzip the Tahoma2D-win.zip but tried to run it from within the zip’d folder instead	Uncompress the Tahoma2D-win.zip to create the Tahoma2D folder
	You moved the Tahoma2D.exe out of the Tahoma2D folder and away from the tahomastuff folder	Move the Tahoma2d.exe back to the Tahoma2D folder so it’s in the same directory as the tahomastuff folder
Undefined or empty: “SOFTWARE\Tahoma2D\Tahoma2D\TAHOMA2DROOT” Installing Tahoma2D 1.x again could fix the problem.	You moved the Tahoma2D.exe out of the Tahoma2D folder and away from the tahomastuff folder	Move the Tahoma2d.exe back to the Tahoma2D folder so it’s in the same directory as the tahomastuff folder
	If the directory path to Tahoma2D contains your username, certain special characters in your username may cause the path to the tahomastuff folder to not be found	Move the entire Tahoma2D folder to a directory whose path does not contain your username, like C:\ or C:\Program Files
The Tahoma2D splash screen shows then disappears but never opens	Anti-virus software may be blocking it	Temporarily disable anti-virus software and attempt to start again. If it starts normally, then add Tahoma2d.exe as an exception in your anti-virus
	The tahomastuff folder does not have the proper permissions	Right-click the Tahoma2D\tahomastuff folder, select Properties, click on the Security tab and make sure your username exists in the list and has full permissions. If not found, add it. Alternatively, run Tahoma2D.exe as Administrator
	Unknown	Open Window’s Event Viewer, click Windows Logs, click on Application. Look for an Error log for Tahoma2D and see what it says. If you are not sure what it means or how to resolve it, open an issue here: https://github.com/tahoma2d/tahoma2d/issues

Linux

Problem	Cause	Solution
Undefined or empty: “SOFTWARE\Tahoma2D\Tahoma2D\TAHOMA2DROOT” Installing Tahoma2D 1.x again could Solution the problem.	You moved the Tahoma2D.app out of the Tahoma2D folder and away from the tahomastuff folder	Move the Tahoma2d.AppImage back to the Tahoma2D folder so it’s in the same directory as the tahomastuff folder
	If the directory path to Tahoma2D contains your username, certain special characters in your username may cause the path to the tahomastuff folder to not be found	Move the entire Tahoma2D folder to a directory whose path does not contain your username, like /usr/local/bin or some appropriate directory.